Serve Your Customers
You know how every time a musician receives an award they thank their fans? Every single one thanks their fans. In a way they servicing their fans in the same way that the fans service them. The same thing goes for a business, except instead of fans there are customers. Businesses main priority should be making sure that they are providing their customers with not only the best product but also the best service. It is the customers who keep the business afloat and profitable. Customer service isn’t just something for calming angry customers. It is a necessity that should be at the heart of every company. A company wants to ensure that it’s customers have the best experience possible. This means that any interactions between the customer and any representative of the company should be friendly, polite, and enjoyable. It doesn’t matter if they customer is polite or rude, happy or angry, calm or up in arms. The company’s job is to find a way to provide the customer with the best service possible. It’s about building a brand image, not only for existing customers but for new and potential customers as well. This could even mean leading your customers to another business who can perhaps do the job better than yours. The customer will remember your helpfulness and good service and word of your good reputation will spread by word of mouth. By the end of it you’ll be getting your own awards and thanking your own fans: your customers.